Choose the Option That’s Right for You

At MSIG, our goal is to make reporting a claim as convenient and easy as possible. In the event of a loss, you can report your claim by utilizing one of the following options:

• Calling our toll-free reporting number (866) 676-6872
• Emailing NewLoss@msigusa.com
• Fax: (866) 329-6766
• Using our Internet Claim Reporting System (InteractClaims) *Registration is required for Online Claim Reporting – Click here to register
• Utilize our Auto Mobile Reporting Scanner (auto claims only)
• 

What to Do Following a Loss(Non Cargo):

1. Please gather and report the following information to MSMM:
   • Specific location code (if applicable)
   • Exact location of occurrence
   • Date and time of occurrence
   • Name(s) of injured worker/party/driver/property owner
   • Pertinent addresses and phone numbers
   • Description of how events transpired and any damage
   • Medical provider information
   • Witness information
2. Stay in touch with your claims professional throughout the process.

For more information, contact our Claims Service Center at (866) 676-6272 or email NewLoss@msigusa.com.

What to Do Following a Loss(Cargo):

1. For new cargo losses, please report the following information to MSMM:
   • Insured’s name stated in the policy
   • Policy Number
   • Phone & email of person in charge of the claim
   • Date, time and place of occurrence
   • Type of incident and damage
   • Exact location of damaged goods
   • Shipping documents for damaged goods (Policy Certificate, Commercial Invoice, Packing List, Bill of Lading, Delivery Receipt, Photos, etc.)
2. Stay in touch with your claims professional throughout the process.

For more information, contact our Claims Service Center at (866) 676-6272 or email NewLoss@msigusa.com.

Reporting Ocean Marine Claims outside USA

Report a loss in foreign countries(except for Japan)

Our Claim Agency Network Directory (except for Japan): Report A Loss

Report a loss in Japan

E-mail:  mcl@asai-ichikawa.co.jp, h-oyama@asai-ichikawa.co.jp, fujime@asai-ichikawa.co.jp