Our highly experienced claims team of 150+ professionals—including a large group of workers’ compensation specialists—partners with internationally recognized service providers to help bring your claim to an effective and timely resolution. By taking a strategic approach to claims management, we ensure a smooth process and a seamless experience for your business.
Four key resources help to guide your claim to a successful completion:
Our Claims Intake Center in Cincinnati, Ohio serves as the central processing location for all claims reported through our Service Center, using a centralized data management approach to ensure the integrity of your business’s data. This team assigns each claim to a claims manager who specializes in the specific line of business involved, for the best possible service.
Our Third-Party Administrator (TPA) Team coordinates assignment, technical handling, and supervision of any third party-administered claim we handle on your behalf.
Our Processing Center provides secure oversight of all financial transactions related to your claim, such as payments, recoveries, and fund transfers.
We also staff Regional Claims Offices dedicated to workers’ compensation claims.
an Existing Claim
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Track Your Claim’s Progress
Our secure, convenient, easy-to-use Claims Inquiry system provides you 24/7 access to your claims files, notes, and information for most lines of business you have with MSIG USA. Your data is encrypted for security, but easily accessible to you once you’ve registered for login credentials.
Have questions about the Claim Inquiry system? Contact email@example.com
Log in to Claim Inquiry (Chrome browser recommended)
Monitor Your Business’s Claims Activity
Our secure Consolidated Reporting System (CRS) makes it easy to access all your claims and loss data at any time and customize reports to your needs.
Need to set up access to our CRS for the first time? Complete this enrollment form and submit it to
We offer specialized services that improve the claims experience
MSIG USA recognizes that every claim is unique, just like every business is unique. So we offer specialized claims services that ensure we’re always meeting your needs and expectations.
Linguistics and Translation Support
We know that clear, accurate communication is critical to resolving your claim efficiently and ensuring you have a positive experience. Our interpreters are here to help. We offer translation and linguistic support for Japanese, Spanish, and many other languages.
Fast-Track Claims Processing
MSIG USA is able to accelerate how we process high-frequency, low-severity claims for certain coverage lines, including workers’ compensation, general liability, ocean marine, and auto (physical damage).
Special Claims Handling Instructions
MSIG USA is committed to listening to your needs and doing everything we can to meet them. With that goal in mind, we offer Special Claims Handling Instructions that serve as an easy reference for your employees and our claims team. We customize these instructions for each business we serve, as needed, and incorporate them into the claims handling process.
Claims Fraud Investigation
Claims fraud is a serious crime that harms our customers, the brokers we partner with, and the employees who work hard to meet your needs for proper insurance protection. MSIG USA works to reduce claims fraud by partnering with Allied Universal, a specialist in fraud investigation that’s led by a team of highly experienced investigative professionals. Acting as our Special Investigation Unit, Allied Universal conducts each fraud investigation with integrity and in compliance with the requirements of every state’s fraud bureau.
To complement the capabilities of our third-party partner, MSIG USA also requires all of our in-house claims professionals to complete the Law of Claims Fraud and Defense course from the American Educational Institute. This advanced training ensures our team has the skills and awareness to spot claims that may be fraudulent. Once our staff identifies a potentially fraudulent claim, they team up with Allied Universal to coordinate an investigation and the appropriate defense or prosecution.
We tailor our claims process for the best outcomes
Every claim type is different, so a one-size-fits-all claims process won’t suffice. Take a closer look at the MSIG USA approach to handling some of the most common types of claims we manage for leading organizations around the world.
Workers’ Compensation Claims
Your employees are the heart and soul of your business, making it possible for you to run a smooth and profitable operation. When your organization experiences a workers’ compensation loss, MSIG USA serves as your risk management partner and employee advocate. Our highly knowledgeable and dedicated claims team helps improve your employee’s health outcome and return to work while safeguarding your business from litigation.
MSIG USA partners with nationally recognized service organizations to handle your workers’ compensation claim as effectively as possible. As a leader in workers’ compensation programs—with nearly a century of experience managing these claims for businesses in high-risk industries and complex jurisdictions—we bring the bench strength, global expertise, and deep experience to achieve successful outcomes.
Our workers’ compensation claims approach includes:
- 24/7 support
- Litigation management
- Fast-track processes for medical-only claims
- National medical management service partners
- Catastrophic injury triage services
- Flexible and scalable account strategies
No matter how complex your commercial property claim or loss involves, MSIG USA has the resources and experience to handle it efficiently and resolve it in a timely way. We take a collaborative, team-based approach to commercial property claims, handling first-property losses via our corporate home office in Warren, New Jersey and teaming up with internationally recognized service providers to bring your claim to a quick resolution.
MSIG USA is highly skilled and experienced in adjusting commercial property claims like these:
- Building and business property
- Time element claims for business interruption and extra expenses
- Equipment breakdown
- Builder’s risk
- Inland marine
- Warehouse legal liability
- Crime (e.g., money and securities, employee theft)
- Forgery and alteration
Our property claims approach includes:
- Catastrophic (CAT) claims management
- Subrogation services
- Time element coverage
- Electronic claims tracking
Ocean Marine Claims
When you’re transporting goods by sea, losses can occur despite your best risk management efforts. With a global presence and extensive experience in ocean marine risks, MSIG USA is here to help resolve your claim quickly and efficiently. Our breadth of ocean marine expertise spans hull and machinery coverage, protection and indemnity, and marine general liability.
To expedite the resolution of your ocean marine loss, we match each claim with a dedicated account management team that has deep knowledge of your industry, then we follow a globally standardized, streamlined claims process.
Our ocean marine claims approach includes:
- Claims fast-tracking
- Dedicated subrogation department
- Loss prevention services
- The ability to leverage a global footprint
If your business experiences a liability claim, you need the peace of mind that comes from working with a partner that’s skilled in containing costs at a time of escalating settlements and jury awards. That’s MSIG USA. Our highly experienced claims professionals and litigation specialists manage the complexities and nuances of your commercial liability claim—enabling you to focus on running your business while we focus on achieving the optimal outcome.
MSIG USA is skilled in handling claims for the full range of liability coverage types, including GL, product, auto, umbrella/excess, and financial lines (such as D&O and employment practices liability).
Our liability claims approach includes:
- A comprehensive strategy, customized to your unique situation
- Litigation management
- The use of data analytics to glean insights on how settlements and awards are trending
Commercial Auto Claims
Whether your business owns and operates a large fleet or just a few vehicles, your workforce is at risk of being involved in a vehicle crash while on the job. To complement our flexible commercial auto policies and world-class auto risk management solutions, MSIG USA provides the most responsive auto claims service, delivered by a highly knowledgeable team. Our goal is always to help minimize service disruptions and downtime and get your vehicle and driver back on the road in a timely way.
Our commercial auto claims approach includes:
- Partnerships with national business organizations and response teams
- Subrogation services
- Direct repair network
- Rental vehicle network
- Certified glass repair and replacement
- Roadside assistance services
- Translation services