March 17, 2020

To our Valued Customers and Producers,

The novel coronavirus (COVID-19) continues to pose challenges across the business community and our society as a whole. We previously shared with you some of the important steps we have taken to ensure the health and safety of our customers, employees and business counterparties.  Unfortunately, the public health concerns surrounding the COVID-19 have continued unabated and therefore we are compelled to take additional safety precautions as follows:

  • All of our employees who have responsibilities that can be completed remotely are being requested to work from home. 
  • Essential functions necessary for the continuation of business, and that require a presence in our office, will continue to be handled at our business locations where numerous safety precautions are already in place. 
  • All transactions between our company and our clients and producers that may have previously been conducted in person will, as much as possible, be conducted via telephone, electronic mail or another remote communication method.

We do not expect the above precautions to adversely affect our ability to continue serving our various constituencies. Functions such as underwriting, claims, accounting, etc. will continue without interruption even if some portions of each may be completed remotely.  If you are unable to reach your company contact by telephone, please send an electronic message and it will be received and responded to promptly. 

Our Pandemic Response Team, led by senior management, with support teams throughout the company, will continue to monitor the situation and take steps to ensure the health and safety of our employees without compromising the service we deliver to our valued customers and business partners.

We will continue keep you apprised of any new business developments related to the COVID-19 virus.   

About MSIG

MSIG insurers are part of a global network of operations and are members of the MS & AD Insurance Group, which is considered among the world’s top property and casualty insurance organizations.  MSIG specializes in providing commercial property and casualty insurance products to its customers in the United States.  MSIG also offers risk management services consisting of risk engineering and claims administration and rehabilitation services.  For more information, visit our website at  MSIG insurers are Mitsui Sumitomo Insurance Company of America; Mitsui Sumitomo Insurance USA Inc.; and MSIG Specialty Insurance USA Inc.  Not all insurers do business in all jurisdictions.  MS & AD Insurance Group, 15 Independence Boulevard, P.O. Box 4602, Warren, NJ 07059-0602, USA.