Location Cincinnati, OH
Posted June 6, 2019
Category Personal Lines


Company Overview:

MSIG Holdings (Americas), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally.

Summary/Job Purpose:

The Account Representative is responsible to provide English and/or Japanese interpretation on policy requests and inquiries from agents and Japanese insured and offer coverage consultation, risk management and assist in resolution of service issues.

Account Functions                                                                                                                                                        

  • Develops a working knowledge of personal lines auto, homeowners, fire, and excess liability and boat coverages for all states and multiple carriers.
  • Develops a working knowledge of all entry and rating procedures and requirements for above coverages.
  • Enters all acitivies within the Applied Agency system and completes daily activities within required deadline.

Claims Management                                                                                                                                                    

  • Receives claims for insureds who need Japanese interpretation. Forwards information to claims handling offices. Follows-up where necessary.

 Customer Support                                                                                                                                                          

  • Answers incoming phone calls, faxes and email inquiries from customers/agents for quotations, policy changes, and cancellations. Interprets policy information.

Education and Experience Required:

  • High school diploma or GED is required. Bachelor’s degree is preferred
  • 3 years of insurance experience is required.
  • Must have Property & Casualty Agent License.
  • Knowledge of Applied Agency Management System is preferred.
  • Good verbal and written communication skills in both English and Japanese ( for bi-lingual role only) is required.

COMPUTER SKILLS: Word, Excel, PowerPoint. Knowledge of claim application systems including IVOS and Guidewire preferred.

If you would like to apply for this position please send your resume to resumes@msigusa.com

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.