Claims Solutions

A Dedicated Process for Each Type of Claim

MSIG has established a clear, consistent process for each type of claim. Our primary goal is to ensure the early and equitable adjustment of all claims. As our insured, we keep you informed of the process from start to finish.

Workers’ Compensation

Employees are a valued part of your team, bringing skill and ingenuity to your workforce. As a risk management innovator, MSIG provides robust solutions that enable you to advocate for injured employees, improve health and productivity outcomes and help safeguard your company from costly litigation.

The MSIG Difference:
In cooperation with nationally recognized service partners, MSIG stands out as a frontrunner in domestic and global workers’ compensation programs. Our team has nearly a century of experience managing the insurance needs of high-risk industries and complex jurisdictions.

Workers’ Compensation Program Features & Benefits:

  • Intercontinental Expertise
  • Bench Strength
  • Client-Focused Service
  • Litigation Management
  • 24-Hour Coverage
  • Flexible, Scalable Account Strategies
  • Fast-Tracking for Medical-Only Claims
  • National Medical Management Department
  • Catastrophic Injury Triage


At MSIG, we take a team approach to commercial property claims management. Handling first-party property losses from our Corporate Home Office in Warren, NJ, we partner with internationally recognized service providers to offer customer-focused claims handling and timely resolution of all covered property claims—regardless of exposure or complexity.

MSIG’s comprehensive commercial property claim services include the adjustment of:

  • Building & Business Property
  • Time Element Claims for Business Interruption and Extra Expenses
  • Equipment Breakdown
  • Inland Marine
  • Builder’s Risk
  • Cargo
  • Warehouse Legal Liability
  • Money & Securities, Employee Theft & Other Crimes
  • Forgery & Alteration

Commercial Property Program Features & Benefits:

  • Catastrophe (CAT) Claims Management
  • Collaborative Team Approach
  • Experienced National Service Providers
  • Subrogation Services
  • Time Element Coverage
  • Electronic Claims Tracking

Ocean Marine

When your business requires protection for vessels or goods transported across foreign or domestic waters, count on MSIG for our international presence and comprehensive expertise. Providing a dedicated account management team with deep knowledge of your industry, our global group network standardizes and simplifies the claims process to expedite claim resolution.

Areas of expertise include:

  • Ocean Marine
  • Cargo Legal Liability
  • Hull & Machinery Coverage
  • Protection & Indemnity
  • Marine General Liability

Ocean Marine Program Features & Benefits:

  • Global Footprint—We Are Where You Are, Worldwide
  • Dedicated Subrogation Department
  • Claims Fast-Tracking
  • Loss Prevention Service


We recognize that your business is unique and complex. When unexpected events occur, MSIG provides world-class liability and cost containment solutions. For your peace of mind, our team of seasoned claims professionals and litigation specialists manages the intricacies of your commercial liability claims so you can focus on your business.

Our scope of liability claims services includes:

  • Commercial General Liability
  • Products Liability
  • Management Liability (Including Directors & Officers, Employment Practices Liability & Fiduciary Liability)
  • Auto Liability
  • Umbrella & Excess Liability

Liability Program Features & Benefits:

  • Litigation Management Expertise
  • Customized, Comprehensive Strategies
  • Customer-Focused Service

Business Auto

MSIG works with national business partners and response teams to deliver world-class automotive risk management solutions.

Whether you have a few vehicles or a large-scale fleet, MSIG provides auto policies that:

  • Help protect your business from financial loss.
  • Aid in preventing service disruptions & costly downtime.
  • Provide peace of mind.

Business Auto Program Features & Benefits:

  • Translation Services
  • Direct Repair Network
  • Certified Glass Repair & Replacement
  • Rental Vehicle Network
  • Subrogation Services
  • Road Side Assistance

To learn more about our Business Auto Program, download our Auto Claims Solutions brochure.

We're Here to Help

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Our offices are strategically located across the United States for your convenience and peace of mind. Whenever you need us, MSIG is nearby and ready to assist you.

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