Claims Customer Service

Where Dedication and Consistency Come Together

To ensure a smooth and seamless process for all of our clients, every reported claim is processed through our Claims Service Center. Our client-centric approach allows MSIG to remain a frontrunner for strategic and responsive global claims handling.

For assistance with an existing claim, contact our dedicated customer care team:

The MSIG Claims Advantage:

  1. Central processing of your claims begins in our Claim Intake Center, which guarantees data integrity through centralized data management. Our Claim Intake Center is located in Cincinnati, Ohio, and serves as one central location for all reported claims.
  2. MSIG’s Processing Center provides secure oversight of your claim’s financial transactions, including payments, recoveries, wire transfers and more.
  3. Our Third-Party Administrator (TPA) Management Team coordinates the assignment, technical claims handling and supervision of all claims administered by a TPA on behalf of MSIG and our customers.
  4. You can track the status of your claim by using Claim Inquiry. You can also run summary claim reports and detailed loss runs using our Loss Run System.

MSIG’s Linguistic and Translation Support

We prioritize clear communication throughout the claims process. To assure this for all of our clients, MSIG has interpreters available for Japanese, Spanish and many other languages.

Accelerated Claims Handling for Your Peace of Mind

MSIG offers fast-track claims resolution for high-frequency, low-severity claims in the following lines of business:

  • Workers’ Compensation
  • Auto Physical Damage
  • General Liability
  • Ocean Marine

Special Claims Handling Instructions

We listen very carefully to our clients and recognize their unique needs. In order to ensure compliance with those needs, we offer Special Claims Handling Instructions as easy reference for you and our claim professionals. We work closely with you to customize your individual requirements and incorporate those into our claim handling process.

Claims Fraud Investigations

MSIG leverages the proper partnerships, resources and training to reliably manage claims fraud.

G4S is our trusted Special Investigation Unit (SIU). This nationwide organization specializes in fraud investigations and is led by a team of highly qualified, experienced professionals. G4S complies with all state fraud bureaus’ requirements and conducts every investigation with the utmost integrity.

As part of their continuing education, all MSIG claims professionals are required to successfully complete the Law of Claims Fraud and Defense course from the American Educational Institute (AEI). This advanced training provides our staff with the skills and awareness needed to recognize potentially fraudulent claims. As these claims are identified, MSIG and G4S work together to coordinate further investigation for the appropriate defense and/or prosecution.

We're Here to Help

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Our offices are strategically located across the United States for your convenience and peace of mind. Whenever you need us, MSIG is nearby and ready to assist you.

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