What to Do When a Loss Occurs:
MSMM wants to make reporting losses as easy as possible. Therefore, an insured has the option to report a claim using their agent or broker, calling our toll free reporting numbers (866) MSMMUSA (866-676-6872), sending an Email to NewLoss@msigusa.com, or using our Internet Claim Reporting System. When a loss occurs, it is important to get the loss information to one of our claims professionals as quickly as possible.

Steps to take after a loss:

1. The following information will need to be reported to your insurance carrier:
   • Specific Location Code (if applicable)
   • Date and Time of Occurrence
   • Name(s) of Injured Worker/Party/Driver/Property Owner
   • Pertinent Addresses and Phone Numbers
   • Exact Location of Occurrence
   • Description of What Happened and any Damage
   • Medical Provider Information
   • Witness Information
   
   
2. Keep in touch with your claims professional

Need more information, please contact our Claims Service Center by calling (866)MSMMCSC(866-676-6872), or sending an Email to:  CSCcinClaims@msigusa.com

To register for a ClaimCapture account, please call the Claims Service Center at 866-MSMMCSC (866-676-6272)