MSIG Corporate Vision

Through our insurance and financial services businesses, we commit ourselves to the following:

• Making a lasting contribution to the enrichment of society by bringing security and safety to people and businesses around the world.

• Realizing customer satisfaction by providing the finest products and services to consistently meet their growing needs.

• Meeting our shareholders' expectations and strengthening their trust in us by continuously improving our business.

MSIG New Challenge 10 Strategy

'For all the things you care about'

Improve customer oriented 'quality', and implement CSR management through 'trust' and 'growth'

• Build customers' trust and confidence by valuing their input as a top priority and improve the quality of our products and services.
• Increased customers' confidence will generate new business development and profitable corporate growth
• Through corporate growth, our priority will be to invest resources in activities and technologies to further improve overall corporate quality.

We will realize continuous improvement through this positive growth cycle.

MSIG USA Mission

In support of MSIG's Corporate Vision and New Challenge 10 Strategy, we are committed to providing the highest quality products and services to our customers. We are also dedicated to developing and expanding our multinational and domestic U.S. business portfolios. As part of the overseas division, we will strive to contribute significantly to MSIG's financial goal. MSIG's profit goal for their entire overseas operation is to grow and double profit by 2010. We will strengthen our relationships with customers, shareholders and other stakeholders through continuous quality improvement and profitable growth.

We are dedicated to a set of core values that directs our actions and decisions:

Corporate Quality – We seek to continuously improve products, services and skills to provide increased value to all of our stakeholders.

Customer Focus – We have a long history of serving our customers' needs. Our customers' perspectives are a vital consideration in making sound business decisions.

Integrity – We are committed to conducting our business in accordance with the highest ethical standards and corporate governance. We base our relationships with all stakeholders on fair and honest practices.

Clear and Open Communication – We are committed to maintain an environment of open dialogue among all of the company's stakeholders.

Teamwork and Accountability – We foster a team based working environment in which we can count on one another to keep commitments and agreements.

Employees, Family and Community – We are committed to maintaining a positive work environment and culture for our employees. We support healthy and balanced lifestyles and recognize the importance of family, community and the environment.